Nascom and HeLics (Hasselt and Leuven) joined forces to develop a brand new front office that can be used to make urban planning-, environmental-, and taxi requests. All of which can be paid for online.
HeLics initially contacted Nascom to build an online platform where users could file urban planning requests. Afterwards, the platform was extended to also support environmental requests and certificate requests for taxi drivers
Hasselt and Leuven provide urban planning information to registered notaries, public services, and others. This info is fetched from their GIS-system and parsed into a PDF document. The requested document is then delivered to the requester via email and they are then billed for the cost of the request.
The two cities handle around 3500 invoices combined. This process takes an immense amount of administrations, and the new application looks to take care of this via a new online front office.